Terms and conditions
About Happy Horses
Happy Horses, Hestar og hamingja ehf. firm id. 650504-2160, “Hestar”, “we”, “us”, or “our” is an Icelandic entity. We are licensed by the Icelandic Tourist Board and The Icelandic Transportation Authority to offer and execute day tours and transfers. Our address is: Skipasund 6, 104 Reykjavík. Email: [email protected], phone/WhatsApp: +354 8637038.
Booking requirements
In our online booking process, we collect the following contact information: Name, email and phone number (including international country code). For some tours, flight numbers and hotel locations/addresses in Iceland are also collected. It is your responsibility to provide correct information and ensure you are reachable in Iceland. Booking data will only be shared with tour operators involved in your day tour and/or transfer, and not with any other party, except as required by law or a valid order from a court of competent jurisdiction. Online bookings must be fully paid when booked, and we will confirm your booking by email when payment is received.
Day tours and transportation provided by Happy horses
We are licensed by the transportation authority of Iceland to provide transportation services according to law 120/2022. We reserve the right to assign, transfer, and subcontract our rights and/or obligations under these terms without any prior notification. If you are traveling with a child make sure to bring the appropriate child seat. We do not provide child seats. Icelandic law requires passengers under 135 cm to use a child seat.
Fares from the airport
Your driver will be waiting with your name on a sign in the arrival hall for up to 90 minutes after your plane has landed. After that the fare will be regarded as no-show. Fares from the airport are subject to airport fee 490 ISK, resembling ca. €3.
Special holiday tariffs for transportation
On New Year’s Day, Good Friday, Easter Sunday, June 17th, December 24th, 25th, and 31st, a 35% holiday tariff will be added to the regular transfer prices.
Day tour prices and transfer tariffs are subject to change without notice. This can be because of factors beyond our control, such as currency fluctuations, new or modified taxes or fees, or other cost increases. Price changes do not affect or apply to already paid bookings.
Cancellation and refund policy
Transfers and day tours executed by us are fully refundable if (and only if) canceled with at least 24 hours’ notice. Cancellations and booking changes must be sent by email to [email protected] at least 24 hours before the transfer/day tour is scheduled to begin.
Refunds will be processed through the same method as the payment, unless other arrangements are mutually agreed upon. If any costs are collected by a third party, such as banks and credit card providers, these will be deducted from the refunded amount. Our prices are in ISK and the same yields for refunds. Gains or losses due to potential exchange rate changes between time of payment and refund will be enjoyed or carried by the customer.
Day tours and activities performed by our partners
We are affiliated with carefully selected tour suppliers offering tours and activities performed by them, as permitted by the Icelandic Tourist Board. Our Icelandic Tourist Board license number is: 2024-121. For tours and activities performed by our partners, the terms and conditions, including but not limited to cancellation and refund policies, of the relevant operator also apply, and will be introduced in the booking process. Activities offered such as diving, river rafting and horse riding carry a degree of risk. Requirements are set by tour operators and may include risk waivers, age limits, weight restrictions, medical restrictions and certification criterias as described on the web and further in terms and conditions of the relevant operator for the day tour in question. We recommend travelers to have travel insurance issued in their country of residence that will cover any outdoor activities to be attended.
Insurance
We recommend travelers have comprehensive travel insurance issued in the country of residence. We are not liable for any costs incurred due to lack of insurance coverage.
Governing law and jurisdiction
Contracts with us are governed by Icelandic law, and disputes will be dealt with by the Icelandic court system.
Our Privacy policy
Your privacy is important to us and information collected by us or our site: www.happyhorses.is (“website”), will not be shared to parties not directly involved with executing transfers and/or day tour activities booked by us.
We will collect only the personal data needed to provide the day tour or transfer being booked. We will collect, use and store your personal data in a safe and secure manner, and it will not be given to anyone not directly involved in the execution of your day tour or transfer booked by us. Personal data is gathered in compliance with Article 6(1)(f) of the General Data Protection Regulation (EU) 2016/679.
When visiting the website, certain information about your device will be collected. This includes IP address, web browser type, and some of the installed cookies on your device. When you browse the website, the website collects information about your browsing routes using cookies, log files and web beacons. This type of information is collected for the purpose of optimizing the site performance and to allow us to scan orders for potential fraud.
When you book a day tour or a transfer on the website, only the personal information needed to successfully complete and execute the booking will be collected. This will include name, email, telephone number, payment information (i.e. credit card information) and nationality. In some instances, information about flight numbers and address/hotel location in Iceland are also needed and collected. This information is needed for us, and sometimes our partners, to communicate with you and to successfully execute your day tour or transfer. Booking information will be kept in our records unless and until you ask us to delete it.
European residents have the right to access any personal information held by us and to have their personal information corrected, updated or deleted. To exercise this right please contact us via email [email protected]. Note that in processing the data information may travel outside Europe.
Privacy policy and cookies
We collect statistics about your website visit anonymously. We do not share this data with any third party. Note that public media entities that you may be using may know of your visit. We use cookies to enhance user experience and web functionality. Disabling cookies may affect website performance.